This Refund & Cancellation Policy (“Policy”) applies to all orders for Products and Services placed with Global Futuretech Private Limited (“Company”, “we”, “us”, “our”), operating under the brand name Power9, through our website [www.power9.in] or pursuant to enquiries made through it. This Policy forms part of, and should be read together with, our Terms & Conditions. Capitalized terms not defined here have the meanings given in the Terms & Conditions. As a manufacturer of Electric Vehicle Supply Equipment (EVSE), many of our Products are manufactured, configured, or procured against confirmed orders. This Policy reflects that manufacturing model.

1. Order Confirmation

1.1 An order becomes binding only upon written acceptance by the Company (order confirmation, proforma invoice, or equivalent) and receipt of the agreed advance payment.

1.2 Orders are processed on the basis of the specifications, quantities, and commercial terms stated in the Company’s order confirmation. It is the buyer’s responsibility to verify these details at the time of confirmation.

2. Cancellation by the Buyer

2.1 Standard (off-the-shelf) Products: A cancellation request may be made in writing to [orders@power9.in] within [48 hours] of order confirmation, provided the order has not been dispatched. Such cancellations will be eligible for a refund of the amount paid, after deduction of payment-gateway charges and any costs already incurred.

2.2 Made-to-order / configured Products: Orders for Products that are manufactured, customized, configured, or specially procured to the buyer’s specifications cannot be cancelled once accepted by the Company, except with the Company’s prior written consent and subject to cancellation charges, which may extend up to the full value of costs incurred and committed by the Company.

2.3 Services: Installation, commissioning, or other Services may be cancelled or rescheduled with at least [7] days’ written notice before the scheduled date. Cancellations with shorter notice may attract a cancellation/visit charge as per the applicable quotation.

2.4 Cancellation requests must be sent in writing from the registered email of the buyer, quoting the order/invoice number, and are effective only upon written acknowledgment by the Company.

3. Cancellation by the Company

3.1 The Company may cancel an order, in whole or in part, in cases including: non-receipt of payment as per agreed terms; pricing, specification, or system errors; unavailability of materials or components; suspected fraud or misrepresentation; or regulatory or statutory restrictions.

3.2 In such cases, the Company’s liability shall be limited to a refund of the amount received for the cancelled portion of the order, without any further liability for damages, losses, or costs.

4. Returns

4.1 Products are eligible for return only if they are delivered in a damaged condition or with a manufacturing defect, and the buyer has notified the Company in writing within 24 hours of delivery, supported by photographs, the delivery challan, and invoice details.

4.2 Returns are subject to inspection and verification by the Company or its authorised representative. Products must be unused, in original packaging, with all accessories, cables, manuals, and documentation intact, unless the claim relates to transit damage.

4.3 The following are not eligible for return or refund: Products damaged after delivery due to improper storage, handling, installation, or use; Products installed by unauthorised persons; made-to-order or customised Products (except for verified manufacturing defects, which are handled under the Warranty Policy); software, licences, and consumables once activated or used.

4.4 Where a return is approved, the Company will, at its option, repair, replace, or refund the affected Product. Replacement is the preferred remedy for verified manufacturing defects.

5. Refunds

5.1 Approved refunds will be processed to the original method of payment within [30-45] days of written approval of the refund by the Company.

5.2 Refunds of advance payments against cancelled orders will be made after deduction of: costs already incurred or committed (materials, components, engineering, freight); applicable cancellation charges; and bank/payment-gateway charges.

5.3 Statutory taxes (including GST) already deposited will be refunded/adjusted in accordance with applicable law.

5.4 The Company is not responsible for delays attributable to banks, payment gateways, or incorrect account details provided by the buyer.

6. Transit Damage & Shortage

Claims for transit damage or shortage must be noted on the transporter’s delivery document at the time of delivery wherever possible, and notified to the Company in writing within 48 hours of delivery as per Clause 4.1. Claims raised beyond this period will be treated as delivered in good order and will not be eligible under this Policy.

7. Grievances & Contact

For refund or cancellation requests and related grievances, contact:

Global Futuretech Private Limited (Power9)

Email: [gro@power9.in]

8. Changes to this Policy

The Company reserves the right to amend this Policy at any time. The version published on the website at the time of order confirmation shall apply to that order.