This Shipping & Delivery Policy (“Policy”) applies to all Products ordered from Global Futuretech Private Limited (“Company”, “we”, “us”, “our”), operating under the brand name Power9, through our website [www.power9.in] or pursuant to enquiries made through it. This Policy forms part of, and should be read together with, our Terms & Conditions.

1. Shipping Coverage

1.1 We currently ship Products across India. Shipments to Union Territories, remote, or restricted locations may involve additional transit time and charges.

1.2 International shipments (including to the United States and other export markets) are undertaken on a case-to-case basis under separately agreed commercial terms, Incoterms, and export documentation.

2. Dispatch Timelines

2.1 Dispatch timelines depend on the Product type and order configuration and will be indicated in the order confirmation or proforma invoice. Indicative timelines are:

      • Standard AC chargers (in stock): [15-30] business days from receipt of confirmed order and advance payment.

      • DC fast chargers and made-to-order configurations: [4–8] weeks from order confirmation, or as stated in the order confirmation.

      • Spares and accessories: [7–10] business days, subject to availability.

2.2 Timelines commence only after receipt of the agreed advance payment and all information required to process the order (delivery address, GSTIN, site details where applicable).

2.3 All delivery timelines are good-faith estimates and are not of the essence of the contract. The Company shall not be liable for delays caused by transporters, customs, statutory approvals, component supply disruptions, or events beyond its reasonable control.

3. Shipping Charges

3.1 Unless expressly stated otherwise in the quotation or order confirmation, prices are exclusive of freight, insurance, packing (special/export packing, if any), loading/unloading, and applicable taxes, which will be charged additionally.

3.2 Any octroi, entry tax, or local levies, where applicable, shall be borne by the buyer.

4. Packaging

Products are packed in the Company’s standard industrial packaging designed for safe transit. Special packaging requirements (export-grade, palletised, crated) are available on request at additional cost and must be agreed at the time of order.

5. Delivery, Unloading & Risk

5.1 Delivery is made to the address specified in the order confirmation. The buyer shall ensure that the delivery location is accessible to standard commercial vehicles and that arrangements for unloading (manpower/equipment for heavy units such as DC chargers) are available at the time of delivery, unless unloading is expressly included in the Company’s scope.

5.2 Unless otherwise agreed in writing, risk in the Products passes to the buyer upon delivery at the named destination. Title passes only upon receipt of full payment.

5.3 If the buyer fails to take delivery on the scheduled date, the Company may charge re-delivery, demurrage, and storage costs, and risk shall pass to the buyer from the date delivery was first attempted or notified as ready.

6. Inspection on Delivery & Transit Damage

6.1 The buyer must inspect the consignment at the time of delivery, verify the number of packages against the delivery documents, and record any visible damage or shortage on the transporter’s copy of the delivery document.

6.2 Transit damage or shortage must be notified to the Company in writing at [orders@power9.in] within 24 hours of delivery, with supporting photographs and delivery documents. Claims beyond this period will not be entertained, and the consignment shall be deemed delivered complete and in good order.

7. Installation & Commissioning (Where Applicable)

7.1 Where installation and commissioning are included in the Company’s scope, they will be scheduled after delivery, subject to site readiness as per the Company’s site-requirement guidelines (electrical supply of required capacity, earthing, civil works, connectivity, statutory permissions, and safe access).

7.2 Delays, repeat visits, or additional works arising from site non-readiness shall be charged to the buyer’s account.

7.3 Products should not be energized or installed by unauthorized persons. Doing so may void the warranty as per the Warranty Policy.

8. Order Tracking & Communication

Dispatch details, including transporter name, docket/LR number, and expected delivery timeline, will be shared with the buyer at the time of dispatch by email or other agreed communication channels.

9. Undeliverable Consignments

Consignments returned undelivered due to incorrect address, refusal to accept, or unavailability of the consignee shall be re-shipped at the buyer’s cost. Amounts paid shall not be refunded merely on account of failed delivery attributable to the buyer.

10. Contact

For shipping and delivery queries, contact: 7284984968

Global Futuretech Private Limited (Power9)

Email: [gro@power9.in]

11. Changes to this Policy

The Company reserves the right to amend this Policy at any time. The version published on the website at the time of order confirmation shall apply to that order.