Welcome to the official website of Global Futuretech Private Limited (“Company”, “we”, “us”, “our”), operating under the brand name Power9. These Terms & Conditions (“Terms”) govern your access to and use of our website [www.power9.in] (the “Website”), including any content, functionality, products, and services offered on or through the Website. By accessing, browsing, or using this Website, or by placing an order or enquiry through it, you (“User”, “you”, “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

2. Definitions

• “Products” means EV chargers (AC and DC), spare parts, accessories, and any other goods offered by the Company through the Website.

• “Services” means installation, commissioning, maintenance, software, charging-management, consultancy, or other services offered by the Company.

• “Content” means all text, graphics, images, logos, datasheets, brochures, specifications, software, and other material available on the Website.

• “Order” means a request placed by a User for the purchase of Products or Services through the Website or pursuant to an enquiry made through the Website.

3. Eligibility

Use of this Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. By using the Website, you represent that you are at least 18 years of age and legally competent to enter into a contract. If you are using the Website on behalf of a company, firm, or other entity, you represent that you are authorized to bind that entity to these Terms.

4. Use of the Website

You agree to use the Website only for lawful purposes. You shall not:

• use the Website in any manner that could damage, disable, overburden, or impair it;

• attempt to gain unauthorized access to any part of the Website, servers, or databases;

• use any robot, spider, scraper, or other automated means to access the Website or copy Content;

• upload or transmit viruses, malware, or any other harmful code;

• misrepresent your identity or impersonate any person or entity;

• use the Website or Content for any competing commercial purpose without our prior written consent.

We reserve the right to suspend or terminate your access to the Website at our sole discretion, without notice, for any breach of these Terms.

5. Products, Specifications & Pricing

5.1 All Products and Services displayed on the Website are subject to availability.

5.2 Product images, drawings, and renderings on the Website are for illustration only. Actual Products may vary in appearance, color, or finish.

5.3 Technical specifications, ratings, and performance data are indicative and subject to change without notice as part of our continuous product improvement. The specifications stated in the final quotation, proforma invoice, or purchase agreement shall prevail over the Website.

5.4 Prices displayed on the Website, if any, are indicative, exclusive of applicable taxes (including GST), freight, insurance, installation, and statutory levies unless expressly stated otherwise. The Company reserves the right to revise prices at any time without prior notice. The price applicable to an Order shall be the price confirmed in the Company’s quotation, proforma invoice, or order confirmation.

5.5 Typographical or system errors in pricing or specifications do not bind the Company, and the Company reserves the right to cancel any Order arising from such errors, with a full refund of any amount paid.

6. Orders, Quotations & Payment

6.1 An enquiry or Order placed through the Website constitutes an offer by you to purchase the Products or Services. No Order shall be binding on the Company until expressly accepted by the Company in writing (by order confirmation, proforma invoice, or equivalent).

6.2 Payment terms (advance, milestone, or credit terms) shall be as specified in the quotation, proforma invoice, or purchase agreement. Unless otherwise agreed, Orders are processed only after receipt of the agreed advance payment.

6.3 All payments shall be made in Indian Rupees (INR) unless otherwise agreed, through the payment methods notified by the Company. You agree to provide accurate billing information, including GSTIN where applicable.

6.4 Title to the Products shall pass to the buyer only upon receipt of full payment. Risk in the Products shall pass as per the agreed Incoterms/delivery terms stated in the order confirmation.

7. Shipping, Delivery & Installation

7.1 Delivery timelines communicated by the Company are estimates made in good faith and are not of the essence of the contract. The Company shall not be liable for delays caused by transporters, customs, statutory approvals, or events beyond its reasonable control.

7.2 Where installation and commissioning are included, the buyer shall, at its own cost, ensure site readiness, including civil works, electrical supply of the required capacity, earthing, connectivity, statutory permissions, and safe access, as per the Company’s site-requirement guidelines. Delays or costs arising from site non-readiness shall be to the buyer’s account.

7.3  The buyer shall inspect Products on delivery and notify the Company in writing of any transit damage or shortage within 24 hours of delivery, failing which the Products shall be deemed delivered in good order.

8. Warranty

8.1 Products are covered by the Company’s standard limited warranty as stated in the applicable product datasheet, warranty card, or purchase agreement (the “Warranty Policy”). Unless otherwise stated, the standard warranty period is [12/24/36] months from the date of [invoice/commissioning], whichever is earlier.

8.2 The warranty covers defects in materials and workmanship under normal use and does not cover, without limitation: damage due to improper installation by unauthorized persons, unstable or non-compliant power supply, inadequate earthing, lightning, flood, fire, or other force majeure events; physical damage, vandalism, or misuse; unauthorized repair, modification, or use of non-genuine parts; consumables and normal wear and tear; or software or network issues attributable to third parties.

8.3 The Company’s obligation under warranty is limited, at its option, to repair or replacement of the defective part or Product. Warranty service does not extend the original warranty period except as required by law.

8.4 Except as expressly stated, and to the maximum extent permitted by law, all other warranties, conditions, and representations, whether express or implied, statutory or otherwise, including implied warranties of merchantability and fitness for a particular purpose, are excluded.

9. Cancellations, Returns & Refunds

9.1 Orders for Products that are manufactured, configured, or procured to the buyer’s specifications cannot be cancelled once accepted by the Company, except with the Company’s written consent and subject to cancellation charges.

9.2 Returns are accepted only for Products delivered in a damaged or defective condition, notified within the period stated in Clause 7.3, and subject to verification by the Company.

9.3 Approved refunds shall be processed to the original payment method within [15/30] days of approval. Advance payments for cancelled Orders shall be refunded after deduction of costs already incurred and applicable cancellation charges.

10. Intellectual Property

10.1 All Content on the Website, and all intellectual property rights in the Products, including the names “Power9” and “Global Futuretech Private Limited”, logos, designs, product drawings, firmware, and software, are owned by or licensed to the Company.

10.2 You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Website and Content for legitimate business or personal evaluation purposes only. No Content may be copied, reproduced, republished, distributed, or used for any commercial purpose without the Company’s prior written consent.

10.3 Any unauthorized use of the Company’s trademarks, trade dress, or Content shall entitle the Company to seek injunctive and other legal remedies.

11. User Submissions & Enquiries

Any information, feedback, or suggestions you submit through the Website (other than personal data governed by our Privacy Policy) shall be deemed non-confidential, and the Company shall be free to use it without obligation or compensation. You represent that any information you submit is accurate and does not infringe any third-party rights.

12. Privacy

Your use of the Website is also governed by our Privacy Policy [link], which explains how we collect, use, and protect your personal information, in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023. By using the Website, you consent to such collection and use.

13. Third-Party Links & Services

The Website may contain links to third-party websites, payment gateways, or services. These are provided for convenience only. The Company does not endorse and is not responsible for the content, policies, or practices of any third party, and your use of third-party services is at your own risk and subject to their terms.

14. Disclaimer

The Website and Content are provided on an “as is” and “as available” basis. While we endeavour to keep information accurate and up to date, the Company makes no warranty that the Website will be uninterrupted, error-free, secure, or free of viruses, or that Content is complete, accurate, or current. Nothing on the Website constitutes professional, engineering, or investment advice, and any reliance on Content is at your own risk.

15. Limitation of Liability

15.1 To the maximum extent permitted by applicable law, the Company, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business, data, or goodwill, arising out of or in connection with the use of the Website, the Products, or the Services, even if advised of the possibility of such damages.

15.2 The Company’s aggregate liability arising out of or in connection with any Order shall not exceed the amount actually paid by the buyer to the Company for the specific Product or Service giving rise to the claim.

15.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, officers, and employees from and against all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Website, or your violation of any law or third-party right.

17. Force Majeure

The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, floods, fire, epidemics, war, riots, strikes, governmental actions, statutory restrictions, power or telecom failures, or supply-chain disruptions. Performance shall stand suspended for the duration of such event.

18. Amendments

The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date, and your continued use of the Website after such posting constitutes acceptance of the revised Terms.

19. Governing Law & Jurisdiction

These Terms, and any dispute arising out of or in connection with the Website or any Order, shall be governed by the laws of India. Subject to Clause 20, the courts at Silvassa, UT of Dadra & Nagar Haveli and Daman & Diu, India shall have exclusive jurisdiction.

20. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably. Failing amicable resolution within 30 days, the dispute shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [Silvassa/Mumbai], and proceedings shall be conducted in English.

21. Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. The Company’s failure to enforce any right or provision shall not constitute a waiver of that right or provision.

22. Entire Agreement

These Terms, together with the Privacy Policy and any order-specific documents (quotation, proforma invoice, purchase agreement, Warranty Policy), constitute the entire agreement between you and the Company regarding the Website and supersede all prior communications. In case of conflict between these Terms and a signed purchase agreement, the signed agreement shall prevail for that transaction.

23. Grievance Officer & Contact

In accordance with applicable Indian law, the contact details of the Grievance Officer are:

Name: Power9

Designation: Company

Global Futuretech Private Limited (Power9)

Reg. Office / Works: 871/2 Survey# 242/3 Demni road, Village Dadra 396193 UT of DNHDD INDIA

Email: [gro@power9.in]

Hours: Monday to Friday, 10:00 AM – 5:00 PM IST

For general enquiries: Email: [info@power9.in]